Privacy Policy

Last Updated: 15 july, 2026

At Vemora International ("Vemora", "we", "us", or "our"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit or use vemorainternational.com, place an order, contact us, subscribe to our communications, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Vemora, we may collect the following information.

Information you provide directly

This may include:

• Full name

• Billing address

• Shipping address

• Email address

• Telephone number

• Account information

• Order and purchase information

• Payment and transaction information

• Customer service communications

• Product reviews and feedback

• Information you provide when contacting us

• Information submitted through forms on our website

We do not normally receive or store your complete payment-card details. Payments may be processed by third-party payment providers such as Shopify Payments, PayPal or other payment services available at checkout.

Information collected automatically

When you browse our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Approximate location

• Pages viewed

• Products viewed

• Referring website

• Time spent on pages

• Shopping-cart activity

• Website interactions

• Cookies and similar technologies

2. How We Use Your Information

We may use personal information to:

• Process and fulfill orders

• Process payments

• Deliver products

• Provide customer support

• Communicate with you about your orders

• Handle returns, refunds and exchanges

• Prevent fraud and unauthorized transactions

• Maintain and improve our website

• Personalize your shopping experience

• Understand how customers use our website

• Send marketing communications where legally permitted

• Provide promotional offers where you have consented or where otherwise permitted by law

• Improve our products and services

• Maintain website security

• Comply with legal and regulatory obligations

• Resolve disputes

• Enforce our terms and policies

3. Marketing Communications

If you subscribe to Vemora marketing communications, we may send you information about:

• New products

• Promotions

• Discounts

• Collections

• Special offers

• Content and updates

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.

Unsubscribing from marketing communications does not stop essential transactional communications, such as order confirmations, shipping updates, refund notifications or customer-service communications.

4. Cookies and Similar Technologies

Vemora and certain third-party service providers may use cookies, pixels, tags and similar technologies.

These technologies may help us:

• Keep products in your shopping cart

• Remember preferences

• Understand website traffic

• Measure advertising performance

• Improve website functionality

• Provide relevant advertising

• Detect fraud and security threats

Depending on your location, you may be presented with a cookie or privacy consent mechanism that allows you to manage certain types of tracking.

Your browser may also allow you to control or block cookies.

5. Shopify and Service Providers

Our online store is powered by Shopify.

We may use Shopify and other third-party service providers to operate our store, process payments, fulfill orders, provide customer support, analyze website activity, communicate with customers, and operate marketing services.

Depending on the services we use, these providers may process information such as your name, contact information, order information, device information and website activity.

We only use service providers that are reasonably necessary for operating our business or providing services to you, subject to applicable law.

6. Payments

Payments may be processed through third-party payment providers.

When you make a payment, your payment information may be processed directly by the applicable payment provider in accordance with its own privacy policy.

Vemora does not intentionally collect or store complete payment-card information outside the systems used by our payment providers.

7. Order Fulfillment

To fulfill your order, we may share information necessary for delivery with:

• Shipping companies

• Postal services

• Logistics providers

• Warehousing providers

• Fulfillment partners

• Product suppliers, where necessary

• Customs authorities where required

Information shared may include your name, delivery address, contact information and order details.

If a third-party fulfillment partner is used, we will only share information reasonably necessary to fulfill your order.

8. Advertising and Analytics

We may use third-party analytics and advertising services to understand website activity and measure marketing performance.

These services may use cookies, pixels or similar technologies.

Depending on your location and applicable law, you may have rights to opt out of certain targeted advertising or data sharing.

Where required, Vemora will provide appropriate consent or opt-out mechanisms.

9. Data Sharing

We may share personal information with:

• Shopify and technology providers

• Payment processors

• Shipping and logistics providers

• Fulfillment partners

• Analytics providers

• Marketing and advertising providers

• Customer-support providers

• Professional advisers

• Fraud-prevention and security providers

• Government authorities where legally required

• Legal or regulatory authorities where necessary

We do not sell your personal information for money.

Where applicable law gives "sale", "sharing" or similar terms a specific legal meaning, our practices will be handled according to the requirements applicable to you.

10. International Data Transfers

Because Vemora operates internationally, your information may be processed or stored in countries other than the country where you live.

These countries may have different data-protection laws.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing transactions

• Providing customer support

• Maintaining business records

• Meeting legal requirements

• Resolving disputes

• Preventing fraud

• Enforcing agreements

Retention periods may vary depending on the type of information and applicable legal requirements.

12. Data Security

We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information.

These may include the right to:

• Request access to personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Request restriction of processing

• Object to certain processing

• Request portability of certain information

• Withdraw consent where processing is based on consent

• Opt out of certain marketing or targeted advertising

• Submit a privacy complaint to a relevant authority

These rights are subject to applicable legal exceptions and requirements.

14. United States Privacy Rights

Depending on your state of residence, you may have additional privacy rights under applicable U.S. state privacy laws.

Where applicable, you may have rights to:

• Know what personal information is collected

• Access personal information

• Correct personal information

• Delete personal information

• Opt out of certain targeted advertising or data sharing

• Appeal certain privacy decisions

To exercise an applicable privacy right, contact us using the information below.

We may need to verify your identity before completing certain requests.

We will not discriminate against you for exercising privacy rights where prohibited by applicable law.

15. European Economic Area and United Kingdom

If you are located in the EEA or UK, additional data-protection rights may apply to you.

Depending on the circumstances, we may process your information based on:

• Performance of a contract

• Compliance with a legal obligation

• Legitimate interests

• Your consent

• Other lawful bases permitted under applicable law

You may have the right to request access, correction, deletion, restriction, portability or objection to certain processing.

You may also have the right to lodge a complaint with your applicable data-protection authority.

16. Children's Privacy

Our website is not intended for children who are below the minimum age required to provide consent under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information, please contact us.

17. Third-Party Links

Our website may contain links to third-party websites, services or social-media platforms.

We are not responsible for the privacy practices of third parties.

We encourage you to review their privacy policies before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our business

• Our website

• Technology

• Legal requirements

• Privacy practices

When we make material changes, we may update the "Last Updated" date and provide additional notice where required.

19. Contact Us

If you have questions about this Privacy Policy or wish to exercise applicable privacy rights, contact us:

Vemora International
Email: support@vemorainternational.com

For privacy requests, please use the subject line:

Privacy Request – Vemora

We will respond within the period required by applicable law.

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Vemora International
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