Shipping Policy

Last updated:  16 july, 2026

At Vemora, we want your order to arrive safely, reliably, and as quickly as possible. We currently offer international shipping to selected countries and regions where our shipping carriers and fulfillment partners can provide reliable service.

1. Where We Ship

Vemora ships internationally to eligible destinations, including:

• United States

• Canada

• United Kingdom

• Australia

• New Zealand

• European countries

• Middle Eastern countries

• Asian countries

• Other international destinations where shipping is available at checkout

Shipping availability depends on the destination, product type, carrier restrictions, customs requirements, and applicable laws.

If your country is available at checkout, you can place an order using the available shipping option.

Some products may have destination restrictions and may not be available for delivery to every country.

2. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During sales, holidays, product launches, or periods of unusually high order volume, processing may take longer.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

3. Estimated Delivery Times

Delivery times vary depending on your destination, shipping method, customs processing, and local carrier performance.

Typical international delivery estimates are:

Destination	Estimated Delivery
United States	7–15 business days
Canada	8–18 business days
United Kingdom	7–15 business days
Australia	8–18 business days
New Zealand	10–20 business days
Europe	7–18 business days
Middle East	8–20 business days
Asia	7–18 business days
Other international destinations	10–25 business days

These are estimated delivery windows, not guaranteed delivery dates.

Remote locations, customs inspections, weather, carrier delays, public holidays, and other circumstances outside Vemora's control may result in additional delays.

4. Shipping Costs

Shipping charges are calculated and displayed at checkout based on factors including:

• Destination country

• Shipping method

• Product weight and dimensions

• Number of items

• Shipping carrier

• Applicable shipping rates

If free shipping is offered on a particular product, order, or promotion, the applicable terms will be displayed on the website or at checkout.

Unless explicitly stated otherwise, free shipping does not necessarily include customs duties, import taxes, or other government charges.

5. Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT/GST, brokerage fees, or other charges imposed by the destination country.

These charges are determined by the destination country's authorities and are generally not controlled by Vemora.

Unless specifically stated at checkout, applicable customs duties, import taxes, VAT/GST, brokerage fees, or similar charges may be the responsibility of the customer.

Customers are responsible for ensuring that the products they order can legally be imported into their country.

Customs authorities may also require additional information from the customer before an order can be delivered.

6. Customs Delays

International shipments may be delayed while being inspected or processed by customs.

Vemora cannot guarantee how long customs clearance will take.

Customs delays are outside Vemora's control and are not considered a failure to deliver within the estimated shipping period.

7. Tracking

Where tracking is available, a tracking number will be provided after the order has been dispatched.

Tracking information may take 24–72 hours to become active after the carrier receives and scans the package.

Some international shipping services may provide limited tracking information depending on the destination country and local postal carrier.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing an accurate and complete delivery address.

Please carefully check your:

• Name

• Street address

• Apartment/unit number

• City

• State/province

• Postal/ZIP code

• Phone number

• Email address

Vemora is not responsible for delivery failures caused by an incorrect, incomplete, or outdated address provided by the customer.

If an order is returned to us because of an incorrect address, refused delivery, or failure to collect the package, additional shipping charges may apply before the order can be reshipped.

9. Failed Delivery & Refused Packages

If a customer refuses delivery or fails to collect an international shipment, the package may be returned to the sender.

Any return shipping costs, customs charges, duties, taxes, or other fees charged to Vemora may be deducted from the refund where permitted by applicable law.

10. Lost or Delayed Packages

If your order appears to be delayed, please contact us with your order number and tracking information.

If tracking shows that the package has been delivered but you have not received it, please first check with:

• Household members

• Neighbors

• Building reception/security

• Your local delivery carrier

If the package still cannot be located, contact Vemora so we can assist with the carrier investigation where available.

11. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

We may request:

• Order number

• Photographs of the damaged product

• Photographs of the packaging

• Photographs of the shipping label

• A description of the damage

Please keep the original packaging until the issue has been resolved.

12. Split Shipments

If your order contains multiple products, your items may occasionally be shipped separately depending on inventory availability, fulfillment location, product size, or shipping method.

If this happens, you may receive more than one tracking number.

13. Shipping Restrictions

Certain products may not be available for delivery to certain destinations because of:

• Customs regulations

• Import restrictions

• Product-specific regulations

• Carrier restrictions

• Size or weight limitations

• Local laws

If an order cannot legally or practically be shipped to your destination, Vemora may contact you regarding the order.

14. Remote & Rural Locations

Additional delivery time or shipping charges may apply to remote, rural, island, or difficult-to-access destinations.

The applicable shipping cost, where available, will be displayed during checkout.

15. Delivery Estimates & Delays

Delivery estimates begin after the order has been processed and dispatched.

The following circumstanc

9. Contact Us

For shipping-related questions or support, contact us at:

Vemora Customer Support
Email: support@vemorainternational.com