Return & Refund Policy for Vemora

Effective Date: [3,5may2026]

At Vemora, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it.
• The item must be in its original packaging with tags intact.
• Proof of purchase or order confirmation is required.

Items that are not eligible for return include:

• Gift cards
• Personalized/customized products
• Items marked as final sale
• Used, damaged, or washed products

Return Process

To initiate a return, please contact our support team at:

Email: support@vemorainternational.com

Please include:

• Your order number
• Product name
• Reason for return
• Photos (if the item is damaged or defective)

Once your request is approved, we will provide return instructions.

Refunds

After we receive and inspect your returned item, we will notify you about the status of your refund.

If approved:

• Refunds will be processed to your original payment method within 5–10 business days.
• Shipping charges are non-refundable unless the return is due to our error or a damaged product.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost.

Exchange Policy

We only replace items if they are defective, damaged, or incorrect. For exchange requests, contact us at:

support@vemorainternational.com

Cancellation Policy

Orders can only be cancelled before they are shipped. Once shipped, the order cannot be cancelled and must go through the return process.

Contact Us

If you have any questions regarding returns or refunds, contact us at:

Vemora Customer Support
Email: support@vemorainternational.com